Policies

Policies

  • Changing to a different trek batch depends on seat availability.
  • If you transfer your trek to a friend, they must meet all the required conditions set by MountainTraveller.
  • We may change or cancel our policies at any time without prior notice.
  • Itineraries are planned in advance but can change due to conditions on the ground. MountainTraveller reserves the right to adjust trek dates, itineraries, or participants if necessary.
  • If a trip is delayed or changed due to bad weather, road conditions, transportation issues, government actions, or any other reasons beyond our control, the participant will bear the additional costs.
  • We reserve the right to accept or decline any trek participant.

Trek Change Policy

  • If an unforeseen event occurs, MountainTraveller may switch the trek to a different one. This will only happen with the trekker’s approval.
  • Changing to a different trek batch is based on seat availability.
  • If the new trek is more expensive than the original one, the trekker must pay the difference.
  • If the new trek costs less, the difference will be refunded through cashback, discounts, or vouchers.

Trek Date Change Policy

  • Changing your trek batch is subject to seat availability.
  • If transferring your trek to a friend, they must meet our requirements.
  • We may update or cancel policies without notice.

Refund Policy

  • In case of cancellation or changes, refunds follow these rules:
    • No refund if you agree to change the date or trek but fail to show up.
    • Refunds can be applied to a future trek in urgent or special cases.

Cancellation Policy

  • Cancellation 30 days or more before the trek: Full refund.
  • Cancellation between 30 to 20 days before the trek: 50% refund.
  • Cancellation between 20 to 10 days before the trek: 25% refund.
  • Cancellation less than 10 days before the trek: No refund.

If a refund is approved, it will be processed within 6 days.